Warranty
All products on www.kratki.com are brand new, free from physical and legal defects and have been legally launched on the Polish market. The manufacturer gives a 5-year warranty on the proper functioning of the fireplace stove from the moment of its purchase. Fireplace grates and seals are covered by a guarantee for a period of 1 year from the time of purchasing the fireplace stove. The guarantee does not cover: heat resistant ceramics. The use of the fireplace stove, method of installation to the chimney and operating conditions must be in accordance with the instruction manual.
Returns
A Customer who is a Consumer and who has signed a Sales Agreement has the right to withdraw from it within 14 days without giving any reason. The withdrawal period begins on the day the Customer or a third party indicated by the Customer (other than the carrier) takes possession of the goods. The declaration of withdrawal may be submitted using the form provided by the Seller, available on the Store’s Website at the following address: withdrawal form.