Warranty
All the products available at www.kratki.com are brand new, free from any physical or legal defects. The Producer grants a 5-year warranty from the moment of purchase of a stove for its reliable operation. The ceramic liner is covered with a 2-year warranty from the moment of the purchase of the stove. Grate and sealing for the stove are covered with a 1-year warranty from the moment of the purchase of the stove. The warranty shall not cover heat-resistant ceramics. The application of the stove, the method of joining with the chimney as well as the terms and conditions of use must correspond with the manual.
Returns
A Customer being a Consumer, who has concluded the Sales Contract may rescind thereof within a period of 14 days without giving any reasons. The time limits run for the rescission of the Sales Contract shall commence at the time of acquiring the Goods by the Customer or a third party of their choice, other, however, than a carrier. The representations may be submitted in a form whose template has been published by the Seller at the Online Shop Website.